Open Source Ticket Request System Login function SQL injection

otrs-login-sql-injection (23352) The risk level is classified as MediumMedium Risk

Description:

Open Source Ticket Request System (OTRS) is vulnerable to SQL injection. A remote attacker could send specially-crafted SQL statements to the Login function to add, modify, or delete data from the database.

Platforms Affected:

  • Debian, Debian Linux 3.1
  • FreeBSD, FreeBSD
  • OpenBSD, OpenBSD
  • OTRS, OTRS 1.00 - 1.3.2
  • OTRS, OTRS 2.0.0 - 2.0.3

Remedy:

Upgrade to the latest version of OTRS (2.0.4 or 1.3.3 or later), available from the OTRS Web site. See References.

For Debian GNU/Linux:
Refer to DSA-973-1 for patch, upgrade, or suggested workaround information. See References.

Consequences:

Data Manipulation

References:

  • Full-Disclosure Mailing List, Tue Nov 22 2005 - 15:31:42 CST, OTRS 1.x/2.x Multiple Security Issues at http://archives.neohapsis.com/archives/fulldisclosure/2005-11/0705.html.
  • OTRS Web site, OTRS::Email Management::Trouble Ticket System::Welcome! at http://otrs.org/.
  • BID-15537: OTRS Multiple Input Validation Vulnerabilities
  • CVE-2005-3893: Multiple SQL injection vulnerabilities in index.pl in Open Ticket Request System (OTRS) 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3 allow remote attackers to execute arbitrary SQL commands and bypass authentication via the (1) user parameter in the Login action, and remote authenticated users via the (2) TicketID and (3) ArticleID parameters of the AgentTicketPlain action.
  • DSA-973: otrs -- several vulnerabilities
  • OSVDB ID: 21064: OTRS (Open Ticket Request System) Login Function User Variable SQL Injection
  • OSVDB ID: 21065: OTRS (Open Ticket Request System) AgentTicketPlain Action Multiple Variable SQL Injection
  • SA17685: OTRS SQL Injection and Cross-Site Scripting Vulnerabilities
  • SECTRACK ID: 1015262: OTRS Input Validation Bugs Permit SQL Injection and Cross-Site Scripting Attacks
  • SUSE-SR:2005:030: SUSE Security Summary Report
  • VUPEN/ADV-2005-2535: OTRS Remote SQL Injection and Cross Site Scripting Vulnerabilities

Reported:

Nov 22, 2005

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