Open Source Ticket Request System AgentTicketPlain function SQL injection
| otrs-agentticketplain-sql-injection (23354) |  Medium Risk |
Description:
Open Source Ticket Request System (OTRS) is vulnerable to SQL injection. A remote attacker could send specially-crafted SQL statements to the AgentTicketPlain function using the TicketID or the ArticleID parameters to add, modify, or delete data from the database.
*CVSS:
| Base Score: | 7 |
| Access Vector: | Remote |
| Access Complexity: | Low |
| Authentication: | Not Required |
| Confidentiality Impact: | Partial |
| Integrity Impact: | Partial |
| Availability Impact: | Partial |
| Temporal Score: | 6.1 |
| Exploitability: | High |
| Remediation Level: | Official-Fix |
| Report Confidence: | Confirmed |
Consequences:
Data Manipulation
Remedy:
Upgrade to the latest version of OTRS (2.0.4 or 1.3.3 or later), available from the OTRS Web site. See References.
References:
- Full-Disclosure Mailing List, Tue Nov 22 2005 - 15:31:42 CST: OTRS 1.x/2.x Multiple Security Issues.
- OTRS Web site: OTRS::Email Management::Trouble Ticket System::Welcome!.
Platforms Affected:
- FreeBSD FreeBSD
- OpenBSD OpenBSD
- OTRS OTRS 1.00 - 1.3.2
- OTRS OTRS 2.0.0 - 2.0.3
Reported:
Nov 22, 2005
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The information within this database may change without notice. Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. In no event shall IBM be held liable for any damages whatsoever arising out of or in connection with the use or spread of this information.