osTicket username SQL injection

osticket-username-sql-injection (51417)

Medium Risk

Description:

osTicket is vulnerable to SQL injection. A remote attacker could send specially-crafted SQL statements to the class.staff.php and class.config.php scripts using the username parameter, which could allow the attacker to view, add, modify or delete information in the back-end database.

*CVSS:

Base Score:	7.5
Access Vector:	Network
Access Complexity:	Low
Authentication:	None
Confidentiality Impact:	Partial
Integrity Impact:	Partial
Availability Impact:	Partial
Temporal Score:	6.5
Exploitability:	High
Remediation Level:	Official-Fix
Report Confidence:	Confirmed

Consequences:

Data Manipulation

Remedy:

osTicket customers should contact osTicket support for upgrade or patch information. See References.

References:

• osTicket Forum/Project Tools/osTicket Security Advisory/SVA, 06-26-2009 10:53 AM : osTicket SVA-2009-624.
• osTicket Web site: osTicket:: Open Source Support Ticket System.
• BID-35516: osTicket Staff Username SQL Injection Vulnerability
• CVE-2009-2361: SQL injection vulnerability in include/class.staff.php in osTicket before 1.6 RC5 allows remote attackers to execute arbitrary SQL commands via the staff username parameter.
• OSVDB ID: 55472: osTicket include/class.staff.php Staff Username Parameter SQL Injection
• SA35629: osTicket Administrator Login SQL Injection Vulnerability
• SECTRACK ID: 1022480: osTicket Staff Username Input Validation Flaw Lets Remote Users Inject SQL Commands
• VUPEN/ADV-2009-1726: osTicket Administrative Login Remote SQL Injection Vulnerability

Platforms Affected:

• osticket.com osTicket 1.6 RC1
• osticket.com osTicket 1.6 RC4
• osticket.com osTicket 1.6 RC3
• osticket.com osTicket 1.6 RC2

Reported:

Jun 29, 2009

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The information within this database may change without notice. Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. In no event shall IBM be held liable for any damages whatsoever arising out of or in connection with the use or spread of this information.

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