OTRS unspecified cross-site scripting

otrs-unspecified-xss (61868) The risk level is classified as MediumMedium Risk


OTRS is vulnerable to cross-site scripting, caused by improper validation of user-supplied input by an unspecified script. A remote attacker could exploit this vulnerability using an unspecified parameter to inject malicious script into a Web page which would be executed in a victim's Web browser within the security context of the hosting Web site, once the page is viewed. An attacker could use this vulnerability to steal the victim's cookie-based authentication credentials.


Base Score: 4.3
  Access Vector: Network
  Access Complexity: Medium
  Authentication: None
  Confidentiality Impact: None
  Integrity Impact: Partial
  Availability Impact: None
Temporal Score: 3.7
  Exploitability: High
  Remediation Level: Official-Fix
  Report Confidence: Confirmed


Gain Access


Upgrade to the latest version of OTRS (2.3.6 or 2.4.8 or later), available from the OTRS Web site. See References.


  • OSA-2010-02: Multiple XSS and denial of service vulnerabilities.
  • OTRS Web site: OTRS::Email Management::Trouble Ticket System::CVS Access.
  • BID-43264: OTRS Core System Multiple Cross-Site Scripting and Denial of Service Vulnerabilities
  • CVE-2010-2080: Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 allow remote authenticated users to inject arbitrary web script or HTML via unspecified vectors.
  • OSVDB ID: 68063: OTRS (Open Ticket Request System) Multiple Unspecified XSS
  • OSVDB ID: 68064: OTRS (Open Ticket Request System) Crafted Email Regular Expression Processing DoS
  • SA41381: OTRS Script Insertion and Denial of Service Vulnerabilities
  • SUSE-SR:2010:024: SUSE Security Summary Report

Platforms Affected:

  • OTRS OTRS 2.3.4
  • OTRS OTRS 2.3.5
  • OTRS OTRS 2.4.6
  • OTRS OTRS 2.4.7


Sep 15, 2010

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