Kayako Fusion Submit Ticket module cross-site scripting

kayakofusion-submitticket-xss (74143) The risk level is classified as MediumMedium Risk


Kayako Fusion is vulnerable to cross-site scripting, caused by improper validation of user-supplied input by the Submit Ticket module. A remote attacker could exploit this vulnerability to inject malicious script into a Web page which would be executed in a victim's Web browser within the security context of the hosting Web site, once the page is viewed. An attacker could use this vulnerability to steal the victim's cookie-based authentication credentials.


Base Score: 4.3
  Access Vector: Network
  Access Complexity: Medium
  Authentication: None
  Confidentiality Impact: None
  Integrity Impact: Partial
  Availability Impact: None
Temporal Score: 3.7
  Exploitability: High
  Remediation Level: Official-Fix
  Report Confidence: Confirmed


Gain Access


Upgrade to the latest version of Kayako Fusion (4.40.985 or later), available from the Kayako Fusion Web site. See References.


  • Kayako Fusion Web Site: 4.40.986 - Kayako Fusion, Resolve and Engage - Kayako Wiki.
  • Kayako Fusion Web Site: 4.40.985.
  • BID-52625: Kayako Fusion Submit Ticket HTML Injection Vulnerability
  • CVE-2012-4872: Cross-site scripting (XSS) vulnerability in Tickets/Submit in Kayako Fusion before 4.40.985 allows remote attackers to inject arbitrary web script or HTML via certain vectors, possibly a crafted ticket description.
  • OSVDB ID: 80216: Kayako Fusion Submit Ticket XSS
  • SA48462: Kayako Fusion Submit Ticket Script Insertion Vulnerability

Platforms Affected:

  • Kayako Kayako Fusion 4.40.959


Mar 19, 2012

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