MyHelpdesk new ticket creation cross-site scripting

myhelpdesk-new-ticket-xss (9319) The risk level is classified as MediumMedium Risk

Description:

MyHelpdesk is vulnerable to cross-site scripting. A remote attacker with limited privileges could embed malicious script within HTML tags in the "Title" and "Description" fields when creating a new help ticket. This script would be executed in the victim's browser once the ticket is viewed, which could allow the attacker to steal the administrator's cookie-based authentication credentials.


Consequences:

Obtain Information

Remedy:

No remedy available as of July 1, 2014.

References:

  • BugTraq Mailing List, Mon Jun 10 2002 - 06:50:47 CDT: [ARL02-A15] Multiple Security Issues in MyHelpdesk.
  • BID-4967: MyHelpDesk HTML Injection Vulnerability
  • BID-4970: MyHelpDesk Cross-Site Scripting Vulnerability
  • CVE-2002-0931: Cross-site scripting vulnerabilities in MyHelpDesk 20020509, and possibly other versions, allows remote attackers to execute script as other users via a (1) Title or (2) Description when a new ticket is created by a support assistant, via the id parameter to the index.php script with the (3) tickettime, (4) ticketfiles, or (5) updateticketlog operations, or (6) via the update section when a ticket is edited.

Platforms Affected:

  • Luis Bernardo MyHelpdesk 20020509 and prior

Reported:

Jun 10, 2002

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