MyHelpdesk new ticket creation cross-site scripting

myhelpdesk-new-ticket-xss (9319) The risk level is classified as MediumMedium Risk


MyHelpdesk is vulnerable to cross-site scripting. A remote attacker with limited privileges could embed malicious script within HTML tags in the "Title" and "Description" fields when creating a new help ticket. This script would be executed in the victim's browser once the ticket is viewed, which could allow the attacker to steal the administrator's cookie-based authentication credentials.


Obtain Information


No remedy available as of September 1, 2014.


  • BugTraq Mailing List, Mon Jun 10 2002 - 06:50:47 CDT: [ARL02-A15] Multiple Security Issues in MyHelpdesk.
  • BID-4967: MyHelpDesk HTML Injection Vulnerability
  • BID-4970: MyHelpDesk Cross-Site Scripting Vulnerability
  • CVE-2002-0931: Cross-site scripting vulnerabilities in MyHelpDesk 20020509, and possibly other versions, allows remote attackers to execute script as other users via a (1) Title or (2) Description when a new ticket is created by a support assistant, via the id parameter to the index.php script with the (3) tickettime, (4) ticketfiles, or (5) updateticketlog operations, or (6) via the update section when a ticket is edited.

Platforms Affected:

  • Luis Bernardo MyHelpdesk 20020509 and prior


Jun 10, 2002

The information within this database may change without notice. Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. In no event shall the author/distributor (IBM Internet Security Systems X-Force) be held liable for any damages whatsoever arising out of or in connection with the use or spread of this information.

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